UNIFIED COMMUNICATION SOLUTIONS
Whether you’re working from a corporate office, at home or remotely, you need to stay in contact with colleagues, customers and partners and provide hands-on, personalized service anytime, anywhere. Our customizable and scalable telephony products and IP-enabled solutions and software combine separate modes of communication and applications into a single user experience. The result is enhanced collaboration, messaging and interaction across your entire operation.
Staying connected has never been so easy. With Mobility your personnel keep productivity up whether making sales calls, servicing customers or in between appointments. Mobility gives users the control on how they wish to communicate. Through a client on their Smartphone (Android® and iOS®), users can display their status to their colleagues, initiate and receive voice and/or video calls, initiate a three-way conference call, receive voice mail notification and perform a variety of other communications functions. Mobility is like taking your office with you when you are on the go, which ensures business productivity is maximized.
In a time when extreme customer satisfaction and rapid response are critical to an organization’s success, Real-time Monitoring, Reporting and Notification gives management the ability to view incoming call statistics to optimize customer service. Real-time Monitoring, Reporting and Notification is an ideal solution for managers and supervisors of contact centers, healthcare and other organizations who need to know how the business is performing. Whether it’s incoming call statistics or alarms that are sent by a patient requesting care, supervisors can see what’s going on and make decisions accordingly. The result is higher levels of customer service and greater customer retention.
Handle your incoming calls more efficiently and spend more time serving your customers with Desktop Agent Productivity and Integration. Give your employees the tools they need for success with this software solution that enables them to answer calls from their desktop instead of a telephone handset. It combines the call data with the customer’s existing Customer Relationship Management (CRM) database to enable a screen popup displaying the customer’s data or call history before the call is answered, allowing for instant familiarity with the customer.
A Smarter Way to Manage Business
- Unified Messaging Unify your businesses voice, fax and email with full, built-in voice mail and unified messaging along with an optionally integrated fax server. Employees can listen to voice messages by phone or receive them as an audio file attachment in their email inbox, then play or delete messages directly from the email client. Or get automatic alerts via email whenever someone leaves a voice message. Faxes can be sent and received as email attachments with the convenience of an electronic fax archive and without the clutter and environmental impact of printed sheets of paper.
Bring Your Own Device (BYOD)
The trend toward bring your own device (BYOD) continues to revolutionize the way employees use personal cell phones for work. The KX-NS1000 supports a variety of mobile devices allowing employees to sync a cell phone or smartphone with their office extension for access to calls and features. Through web based access from a smartphone, tablet or PC, your availability status and call forwarding preferences can be remotely updated. A softphone application lets you use your computer to make calls or send instant messages from any computer or mobile device.
- Multi-Site Networking The workplace has become dispersed with branch offices and teleworkers located across cities and states and around the globe. Working flexibly from a remote office has become the norm, and today’s workers expect fully-transparent functionality for optimum business efficiency. The KX-NS1000 does all this and more letting you create virtual teams across networked sites and share resources efficiently, including call distribution, centralized messaging and conferencing.
The pre-installed Panasonic Communication Assistant productivity application suite enhances
unified communications and collaboration with visual control of calls and messages from a PC. This includes point-and-click call control, instant messaging, integration with Microsoft Outlook and group conferencing, as well as door phone and IP camera integration. Add integration with popular, off-theshelf CRM applications, to access incoming caller information and more smartly target customers and better deliver goods and services.
Productivity Application Suite
Harness the power of the KX-NS1000 platform with our ground-breaking Panasonic Communication Assistant software. This highly-intuitive application suite offers the following key features:
Seamless Networking & Searching Functionality
Communications Assistant (CA) with One-Look Networking gives you visibility to all employees regardless of their location, up to 16 sites and 1,000 networked users with just a single CA server.
Users can search contacts, make calls over the network, see the availability status of co-workers and more—all from a single server PC.
Quickly organize conferences for up to eight parties or lectures with 32 participants via a simple drag and drop function from your contacts list.
Microsoft® Outlook Enhancement
Communication Assistant includes a toolbar feature in which incoming calls are accompanied by a pop-up window showing the caller’s contact information.*
Call efficiency is enhanced as names, titles and memos from previous calls are at the call recipient’s fingertips.
Visually Manage Communications
Manage Communication Assistant functions visually within Microsoft Outlook, eliminating the need to switch to your phone or other application.
Control and view employee availability status while getting automatic updates based on your Exchange Calendar. Track missed calls without going into voice mail.
IP Soft phone allows road warriors, sales people or support staff to use their computer as a phone for anytime, anywhere access.
By simply connecting to the network, IP Soft phone provides the corporate teleworker and remote or traveling employee the ability to connect to the company communications network just as if they were in the office.
Integration with Third-Party Applications
Designed for maximum flexibility, Communication Assistant includes an optional applet that integrates with select third-party applications.